[How To] Update BlackBerry Bold 9700 to OS6

13 Jun , 2011  

Black Berry Bold 9700 Onyx thumb [How To] Update BlackBerry Bold 9700 to OS6 rightarrow thumb [How To] Update BlackBerry Bold 9700 to OS6 BlackBerryOS6.0 thumb [How To] Update BlackBerry Bold 9700 to OS6

BlackBerry [BB] is a VERY Fascinating Device.

I did not know that TILL Very Recently [Face-Palm]. However, I recently got a BlackBerry Bold 9700 a.k.a Onyx  a.k.a Bold 2 9700 [Many names… but one device!]

So… The device came pre-loaded with OS 5 [v]. It was “Nice” & “Interesting”. I played with it for some time.. But the tinkerer inside me.. felt something was missing. The OS seemed Robust & Rugged.. but seemed to lack the finesse that BlackBerry users always seem to go gaga over.

I felt the need [no.. urge ;)] to  upgrade the OS. I first tried the Official route & that did not help [It rarely does]. The “Latest Version” of Desktop Manager [v6.0.2.44] Kept on Saying… Nothing to Update… Grrrr.

A “little” snooping did reveal that the OS 6 was released into the “wild” [read Leaked] first, & then EVEN Officially by the good guys at Vodafone Essar in INDIA!

OS 6 Download thumb [How To] Update BlackBerry Bold 9700 to OS6

Please note…. BlackBerry OS is NOT Region Dependent… However IT IS Carrier Dependent [e.g: Vodafone, Verizon etc].. It’s as if BlackBerry is NEVER sold unbranded/factory-unlocked… Just to Confirm.. I have a Factory-unlocked / unbranded / plain BlackBerry.. NOT De-Branded.. mind-you.. That’s a different Ball-game.. which is not my scope of this post.

Moving on.. the Official route DID NOT Work & left me a bit disappointed as Normally it is the SAFEST Route & your Warranty is NOT Voided.

But once I had confirmed that the OS 6 is AVAILABLE for the 9700.. There was no turning back or resting..

I searched High & Low & managed to lay my hands on MANY Os 6 available on the NET… But was VERY Skeptical of installing them.

The reason YOU too, will come Across MANY OS 6 files is very simple:

BlackBerry Designs & Develops the OSes & “releases” them to Carriers for “TESTING” Purposes

The Carriers.. then Test it on THEIR OWN Networks (individually) & either:

a) Confirm the OS is all OK & then release to their subscribers (with heavily laden branding) OR…

b) Discovers some bugs reports the same to BlackBerry… which in turn irons out the bugs & re-release the OS to the Carriers [with a slightly changed Version Information (ending with small increments in Version Number)].

SO you can either get a) Leaked Versions from the Carriers which are NOT officially released (much earlier than official release) OR wait a while & get the fully-tested official OSes.

My Advice: WAIT for Official Release… BUT Wait.. I know what you are thinking… Official OS means Branding.. Ugly Logos & losing of the “Freedom”.. Well… Let me assure you.. Nothing of that sort happens once you ensure some steps that I will highlight Below.


1) Download & Install “Latest Version” of BlackBerry Desktop Manager [BDM].


Make Sure you click “No” to: Would you like to receive information about RIM and/or BlackBerry products and/or services from RIM or authorized third parties selected by RIM?

Go Straight to “Download”

Black Berry D M Download thumb [How To] Update BlackBerry Bold 9700 to OS6


2) Download & Install “Latest Version” of BBSAK [BlackBerry Swiss Army Knife]


3) Start BDM & let the initial stages complete & do the ENTIRE Back-up of your Device. DO NOT SKIP THIS STEP. This Back-up WORKS after Updating to OS6 & you will Have ALL your Data intact! Great.. Isn’t it!!

BDM is VERY Straight-Forward.. If you haven’t already.. FAMILIARIZE yourself [Before Proceeding] with the Manager.. It is a Must-have companion for BlackBerry Phones!

4) Download OFFICIAL OS6 from BlackBerry… Vodafone Essar


SELECT your Device… BlackBerry® Bold (TM) 9700 smartphone.. & Click NEXT

Download: BlackBerry Handheld Software v6.0.0.1478 (Multilangauge)

File size: 150.12MB


5) EXIT BDM & INSTALL the OS.. It is in a .EXE File.. DO NOT ATTEMPT to dismantle / reverse-engineer the file & try to extract the OS files… You [& your phone] will be screwed!

OS 6 File thumb [How To] Update BlackBerry Bold 9700 to OS6

6) Make Sure BDM is not running & Connect 9700 to the PC via Micro-USB Cable & START BBSAK.

I am assuming here that there is NO Enterprise Server running (as your phone should be unbranded / factory-unlocked).

DO NOT PROCEED AHEAD IF… the Blackberry is given to you by your Company as it WILL Have some-kind of Encryption & Enterprise Software loaded on to it. Anyways… you WILL be asked for the Security Password.. when you start your BB.


BBSAK Password thumb [How To] Update BlackBerry Bold 9700 to OS6

You have been Warned.

Once inside BBSAK… Click on: Wipe Device. Sounds Scary right!! IT IS… What this does is COMPLETLY Wipes the Device OF ANY & ALL DATA INCLUDING the OS..

BBSAK 191 9700 thumb [How To] Update BlackBerry Bold 9700 to OS6

Remember DO NOT Click on Load OS.. initially at least.. THIS DOES NOT Work till “WIPE” is complete.

Once the Wiping Process is Done…A dialogue box will appear, click yes. Your device will reboot and giving you a 507 ERROR. Don’t be alarmed. You have wiped the device clean and there is no OS on the device at all.

BB No OS 507 Error2 thumb [How To] Update BlackBerry Bold 9700 to OS6

7) NOW

Go to:

  • C:Program FilesCommon FilesResearch In MotionApploader *Delete the Vendor.XML file.


  • C:Program FilesCommon FilesResearch In MotionSharedLoader Files9700Asia_v6.0.0.380_P6.6.0.86Java  *Find and delete the Vodafone COD file: net_rim_theme_vodafone_BlackBerry6_480x360_b.cod

If you have a 64 BIT OS.. then the Program Files Location is


That’s the ONLY difference. Rest remains the same.


8) NOW your Device MUST Be Showing a WHITE Screen with a 507 ERROR… NO OS

BB No OS 507 Error1 thumb [How To] Update BlackBerry Bold 9700 to OS6


With This Status… Click on “Load OS” in BBSAK & Select 9700Asia_v6.0.0.380_P6.6.0.86 from the Drop-Down List.

Load OS 6 BBSAK thumb [How To] Update BlackBerry Bold 9700 to OS6


The Application Loader Wizard will start up and you will need to select ‘Next’.

Black Berry App Loader thumb [How To] Update BlackBerry Bold 9700 to OS6

The Wizard should automatically detect the port and should display USB and your PIN number. Select ‘Next’.

Black Berry App Loader2 thumb [How To] Update BlackBerry Bold 9700 to OS6

Next the Application Loader Wizard will read your devices system configuration.

You will see the Device Application Selection screen. Here you need to make sure applications such as BlackBerry Attachment Service, BlackBerry Messenger, and 3rd Party Application boxes are ticked, and any other applications you want installed to the device and select ‘Next’.

I selected most options as the apps are pretty good.

Black Berry App Loader5 thumb [How To] Update BlackBerry Bold 9700 to OS6

Now it is time to make sure the Application Loader Wizard backs up and restores all information on your device. Select ‘Automatically Back Up’ and make sure you have them emails box checked if you want those restored also. Then select ‘Next’.

Black Berry App Loader6 thumb [How To] Update BlackBerry Bold 9700 to OS6

This process, depending on what model device you have can take anywhere from 20-45 minutes. DO NOT UNPLUG the device from the computer and DO NOT UNPLUG the USB cable from the device.

Black Berry App Loader7 thumb [How To] Update BlackBerry Bold 9700 to OS6

Once it has been completed, or near to doing so, you should notice that your BlackBerry has a slightly different loading screen. With the loading bar being at the bottom of the screen and an updated BlackBerry logo. The phone will then boot for the first time (take up to 10 minutes), wait for the boot completely before disconnecting. Do a battery-pull afterwards and letting it reboot (take up to 2 minutes), to double check.

Black Berry New Boot Screen thumb [How To] Update BlackBerry Bold 9700 to OS6

Re-installing 3rd Party Application

Plug in your device, load up BDM, click on Application > Import files, browse your 3rd party application backup file. Select the option that allows you to choose what items you would like to re-install. Wait about 20-30 minutes for the process to complete and your phone to reboot completely. Continue with the next step

Restoring Data

Click on Device > Restore, to which then you will be prompted with an option to choose your backup file. Select the most recent, and then select All device data and settings, click on Restore. Wait for the process to complete and your phone to reboot completely before disconnecting. Do a battery pull. Try to do another Battery-Pull in the next hour as well, just for good measure.

Battery-Pull = Switch Off the Device… Remove the Battery…Wait for 10 Secs & Restart.

DO NOT PANIC.. If the Device is taking LONG Time. NEVER attempt to intervene the Process of Wiping, Installing etc. It may take take a VERY Long Time.. Be VERY Patient.

WHAT IF you managed to Screw-Up & BRICK the Phone?

Fortunately this question CAN be dealt with.

Disconnect the Phone. DO NOT attempt to re-start it with any Key-Press Combinations etc… You will manage to further damage & maybe, beyond-repair.

UN-INSTALL the OS version you have installed (in our case: BlackBerry Handheld Software v6.0.0.1478 (Multilangauge)) from “Add-Remove Programs” in Control Panel.

Now RESTART your PC.

Once restarted, START “Loader.exe” from C:Program FilesCommon FilesResearch In MotionApploader & then connect your BB. Loader Should detect the “Dead Phone” & suggest you to…. Install the “Latest” & Stable OS.. the LOADER has (i.e. what OS you have on the PC for your particular phone.) In my case it was OS 5 (from where I started)

All should proceed smoothly & you should have your BB as it was BEFORE installing OS6.



THEORETICALLY, you can employ this process to ALL Blackberry Phones.

Just Make Sure….

You Download CORRECT & RELEVANT OS for your Blackberry & then follow the process as mentioned above. If it fails.. you can simply revert back to your ORIGINAL OS… NOT-TO-MENTION… with your DATA INTACT.


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20 Responses to “[How To] Update BlackBerry Bold 9700 to OS6”

  1. isidoro attie says:

    I was following your steps, and after I had erased all the os5 applications, i started the appl loader, identified the phone, and on the next screen, I got the error that there was no other desktop software does not have any device software available for the device i have connected to the computer, and the only option i had was the cancel button-

    I then tried reverting the process, restarted the pc after deleting the newest version, and again ,when i started the loader, i got the same message, now my device is stuck with the error 507.


    Htank you!

  2. adams says:

    its meeans ur device is corrupted.u av 2 flash ur fone,whereby u losese evrythn in it,but u can still av some of ur information and stuffs on ur memory card,thats if u remove it b4 flashing.ur fone restore to factory settn or null settings.even ur numbers on ur sim if u dnt remove d sim,before flashn the phone.wish u luck.

  3. Alap says:

    I know this is a bit late.. But for all other users who are reading this guide:

    I would suggest using another PC for Installation of the OS.
    This will ensure your data is intact.

    Installl BDM, Install Official OS 6, Wipe Blackberry after Backing-up & Launch Apploader to install OS 6. Simple.

  4. Prateek says:

    dude….. i followed all your steps… i wiped the fone and when i started loading the os, aftr the detection of pin and stuff, it is saying,

    “The blackberry desktop software does not have blackberry device software for the device that you have connected to the computer. Contact your wireless service provider or system administration”

    I tried many combinations of deleting the files (ie the vendor files in the Java folder. I had previously updated a few bb fones’ OS and dint remember any wipe. So i checked another forum and they did not use any BBSAK or wiping. Now i am left with a wiped 9700 and no clue how to update (i thnk the fone is not detected in that list coz it is WIPED). Please help ASAP on what to do.

  5. Prateek says:

    There is an option to add an .ali or .alx file in the App loader where it is not recognising and i gave the error message. So i tried givin the path of the file “Blackberry.alx” in C:\Program Files\Common Files\Research In Motion\Shared\Loader Files\9700Asia_v6.0.0.380_P6.6.0.86\Java. But i am getting the error message, “This application is not compatible with your device and cannot be loaded.” Am really stuck!!! plz reply soon….

  6. Alap says:

    Dear Prateek,

    Read the Post once again. I have mentioned DO NOT USE BlackBerry Desktop Manager. USE BBSAK OR AppLoader

    If you want to install apps, I suggest inserting ALX using BBSAK. But this is risky & many-at-times I have faced error as there is no compatibility check.

  7. Abbas Ali says:

    I have tried using BBSAK too! I am having the same problem too! But still it is not recognizing the application software installed.

  8. Abbas Ali says:

    I used BBSAK, opened it. Clicked on Load OS.
    Selected 6.0 from the load OS and did next next. Even after that the application loader window is still empty. My 9700 is stuck too Boss!

  9. Alap says:

    Mention FULL Details & procedure that you followed.
    If you follow the procedure outlined above, you should not face problems.

  10. Alap says:

    Primarily you can Uninstall all other OSes that you might have installed. Then install the desired OS 6 only once & try again.

    In case it still does not work, then you will have to approach me with your BB 9700 to get the problem solved. Don’t worry. Your BB is not nuked. You might not be following procedure correctly.

  11. khaled says:

    hi i lost my save file or my back up of third party applicatios so where can i download a back up file plz help mee

  12. Alap says:

    Save File? You mean game scores & levels…?

    Whenever you uninstall a Software or re-install Windows… u loose all the game-saves. IF you are “WIPING” the handset… it means all apps & their data will be lost.

    Even if you follow the official route, you will still loose the game-saves & other app-specific data. You need to re-download.

    What is is that you “Lost”?

  13. khaled says:

    i mean when i enter to third party application i find no nthn in it so wht i can do ?? and i cant’t import any contact from the sim card thnx for ur help :)

  14. Alap Naik Desai says:

    Of Course ALL your Third-Party Apps will be wiped alongwith the OS.. Simply reinstall the apps.

  15. johan says:

    hello i want to ask. do the os6 provide the installation of document to go and original games such as hold em texas? cuz when i buy my bold 9700. there is no game and document to go.

  16. Alap Naik Desai says:

    These are PAID Apps.. They are not part of STANDARD OS installation.
    However, if you have bought the apps through App Store, then simply reinstall OS & go to the App Store t redownload.

    You will lose any game saves though.

  17. johan says:

    ok thx for the explanation. sir do u recommend an upgrade of bold 9700 from os5 to os6? cuz i read from various website that told its still not compatible with bold 9700. so im confused whether to update or not.

  18. Alap says:


    Bold 2 9700 Onyx is compatible with OS 6. AND further, if you opt for the official route, you will be advised about non-compatibility.

  19. johan says:

    ok sir. but i don know whether to upgrade as ur tutorial or to upgrade via BB dekstop software. what are ur recommended? what is the newest os 6 that availble cuz through BB dekstop software there is BlacKBerry Bold 9700 OS6 bundle 1879, os

  20. Alap says:

    I recommend you take it to Service Center to Upgrade. I am guessing, you have not researched well & are simply bouncing off questions.

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